IT Support Services

At Diro Services Ltd, we provide full suite IT support and maintenance services for your business, working either as an entirely outsourced IT team or in partnership with your in-house teams.

In today’s world, organisations that want to succeed require stable operating IT systems to attract, retain and grow business. At Diro, we provide full suite IT support and maintenance services for your business, working either as an entirely outsourced IT team or in partnership with your in-house teams.

Combining a suite of best-in-class tools and technology with our consultants’ in-depth industry expertise, we provide bespoke IT support and advice, whatever your business needs. Our 24-hour helpdesk connects you to our highly skilled IT support specialists who are on-hand 24 hours a day, 7 days a week, 365 days a year, so you can rest assured that whatever the issue, we will resolve it.

We currently maintain

Onsite and cloud based infrastructure systems

CCTV systems

Access control systems

Voice and data systems

The different ways we provide support to you include:

Remote IT Support

We offer businesses unlimited access to remote IT support. Raise a ticket with our IT helpdesk support team at any time of the day or night, and one of our qualified technicians will provide immediate assistance by phone, email, or online chat. Usually, the vast majority of issues are resolved there and then.

On-Site IT Support

Some issues can’t be solved with outsourced IT support. That’s why we provide on-site assistance whenever and wherever you need it. Whether you require us to act as an extension of your business or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much IT technical support as required.

Proactive Monitoring

Our managed IT support starts long before you submit a help ticket. We monitor your IT systems around the clock protecting your business from cybersecurity threats. We’ll use optimisation to maximise security and efficiency, fixing any issues before they cause problems.

IT Consultancy

Whether you need an enterprise IT solution or small business IT support, we can create a solution tailored for you and your business. We get to know your business through an honest and consultative approach so that your needs are catered for immediately and in the future.

Complementary IT Support

We have extensive experience working alongside in-house IT teams of small, medium, and enterprise-level businesses. So, whether you need fully managed IT solutions or additional expertise on a one-off or ongoing basis, we’re more than happy to help.

IT Infrastructure Support

Our IT support solution covers more than your employees’ day-to-day technical issues. We also offer expert advice on how to make the most of your existing IT infrastructure, save money and avoid going to market repeatedly to solve issues. Whether it’s hardware, software, or network IT support, we have got you covered.

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Customer satisfaction

Reactive Tickets Closed

Average Answer Time

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Same Day Resolutions